What is Stride?

Stride is a community of 20+ footwear brands with a vision of uplifting artisans through community-driven commerce. Read more about us here.

Can I join Stride as a shoe brand?

As a community of shoepreneurs (shoe entrepreneurs), we all share the same beliefs and values on ethical business practices, knowledge-sharing, and most importantly, our growth together along with our partner artisans and supported communities. If you would like to learn further, kindly send us an email hello@stridecollectiveph.com

Who makes your shoes?

Stride Collective works with Risqué Designs Manufacturing that ensures their shoemakers have a good working environment, above industry-standard wages and benefits, job security, and a work culture that fosters personal growth.

We’re proud to share that one of Risqué Designs Manufacturing’s very own shoemakers, Josephine, launched her own eponymous shoe line! Check it out here. 

How to place an order online?

Browse through stridecollectiveph.com, select a style you want, select your size, select color/variation, and click Add to Cart. When you’re ready, proceed to Checkout to process the payment of your order.

How can we fit your items?

You may visit the Stride Store located in the address below: 

#4 J.P. Laurel St. Cor. Chestnut St., Marikina East, Marikina City

Or type on Waze: 'Stride Collective'

Our retail store is open Tuesdays to Sundays, from 10:00 am to 7:00 pm. We would appreciate it if you could tell us ahead of time if you’re planning to drop by so we can assist you better.

Note: The Stride store is temporarily closed due to COVID-19. If you would like to be updated when we’ll be open again, follow us on Facebook and Instagram.

How do I know my size?

To learn about our sizing and to ensure fit, check out our Sizing Guide.

The pair I want is not available in my size. What do I do?

We accept pre-orders on selected items. Watch out for this symbol that tells you that the item is available for pre-order. 

What is a pre-order?

As part of our sustainability practices, we want to give our customers the option to request an order for a pair that doesn’t come in their size. 

The pre-order process takes about 2-4 weeks depending on the style. The request will be done with no additional cost. Read more about pre-order here.

My ordered pair doesn’t fit. What do I do?

You may request for a return/exchange. See our policy here.

Do you accept international orders?

Yes, we ship international orders through FedEx. The shipping fee will be calculated upon checkout when you enter your address.

Do you accept wholesale orders?

Wholesale orders are available for some brands/items. You may send us an email to inquire: hello@stridecollectiveph.com

What are your accepted payment methods?

We accept payments through Credit or Debit Cards processed through Paypal Express and Bank Deposit/Transfers through BDO and BPI.

Do you accept Cash On Delivery?

As of now, we are still working on making this option possible.

Local Shipping Rates

Within Metro Manila: 2-3 days, Php 100

Outside Metro Manila: 3-5 days, Php 200

IMPORTANT: Due to the Enhanced Community Quarantine in Metro Manila, and as we adapt to the General Community Quarantine, here are the Shipping Options currently available:

• Within Metro Manila (via Mr.Speedy) - shipping fee to be paid by client upon delivery
• Outside Metro Manila - will be sent out through partner couriers soon as ECQ has been lifted.
• Showroom Pickup starting May 15 

            Complete Address: #25 E. Santos St. Concepcion Uno, Marikina City

            Google Map link | Type on Waze: 'Risque Designs Manufacturing'

            Open Monday to Friday, 10am to 5pm 

Delivery fees are paid by customer to the delivery rider upon receipt. Orders received are processed and dispatched every Wednesday and Friday, as part of our safety practice due to COVID-19. Please see our full announcement on these changes in this post.

International Shipping Rates

10-15 days, rate calculated upon checkout.

How can I track my order?

As soon as shipping is booked, we will send you the reference number of your delivery via email. 

Can I request a same-day delivery?

Yes. You may choose this option on checkout and the calculated rate will be sent to you through email. Same-day deliveries are only applicable to Metro Manila addresses, and will be processed from 10:00 am to 5:00 pm, Tuesdays to Sundays.

Note: This option is currently unavailable. Deliveries are done every Wednesday and Friday as part of our safety practice due to COVID-19. 

Can I pick-up my order?

Yes. Pick-up of confirmed and paid orders can be done in our store, address written below:

#4 J.P. Laurel St. Cor. Chestnut St., Marikina East, Marikina City

Or type on Waze: 'Stride Collective'

Our retail store is open Tuesdays to Sundays, from 10:00 am to 7:00 pm. We would appreciate it if you could tell us ahead of time if you’re planning to drop by so we can assist you better.

Note: The Stride store is temporarily closed due to COVID-19. If you would like to be updated when we’ll be open again, follow us on Facebook and Instagram.

What is your return policy?

We only accept returns and exchanges within 15 days from the day of receipt of the item.

If the return is a result of a mistake from our end (e.g. wrong size or damaged item), we will provide a full refund including your cost of shipping back to us. However, we ask that you cover the shipping cost of returning the item.

How can I return or exchange my item?
To start the process of your return/exchange, you may send us a message on Facebook or write us an email and we will get back to you with instructions. Kindly include your purchase receipt and photos of your received item.

To be eligible for a return or exchange, please make sure that the item is in the same condition as received and should come in the original packaging. For more information on our policy, click here.



When can I get a refund?
If the returned item is qualified for a refund, we will process it immediately and should take us at least 2-3 working days. You will receive a notification on the deposit that should reflect in your account. If refund has not been received in the mentioned time period, let us know through hello@stridecollectiveph.com

If you still have questions that were not covered here, or if you would prefer to chat with us regarding your concern, send us a message on Facebook, Instagram, or email us at hello@stridecollectiveph.com